Casino operators to pay £5m after Gambling Commission uncovers compliance failures
The Gambling Commission said on 7 October 2026 that three nationwide casino operators owned by Rank Group PLC are to pay £5 million following an investigation into anti-money laundering and social responsibility failures.
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The Gambling Commission said on 7 October 2026 that Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and Gaming Group Limited, all owned by Rank Group PLC and running 51 casinos across Great Britain, are to pay £5 million after an investigation found failures in anti-money laundering controls and social responsibility measures.
The Commission said the operators will also undergo a third-party audit to ensure they are effectively implementing anti-money laundering and safer gambling policies, procedures and controls.
According to the Commission, anti-money laundering failures included not updating policies to reflect changes to the Money Laundering Regulations in 2020, and implementing unclear or inconsistent policies that led to inappropriate risk levels being applied to high-risk customers. The Commission said this meant high-risk sources of funds were used by customers without appropriate scrutiny, and that enhanced customer due diligence checks were not carried out when the operators’ own policies required them.
On social responsibility, the Commission said the operators failed to carry out safer gambling interactions with a customer during a period in which they lost £50,000, and had no record of any safer gambling interactions with a customer who won approximately £260,000 in a short period before losing around £250,000 within 12 days. The Commission also said safer gambling interactions were not carried out with a customer returning from a period of self-exclusion until they had lost £25,000.
The Commission confirmed that all £5 million from the settlement will be directed to the Government’s Consolidated Fund.
Sue Young, Executive Director of Operations at the Gambling Commission, said: “We would advise all premises-based operators to take a careful look at this case and ensure their own business is not making the same mistakes, and therefore they do not face costly and inevitable Commission action.”
The Commission said larger enforcement cases are often associated with online gambling, but that the risks of anti-money laundering and social responsibility failures are equally present in the land-based sector.