L & L Europe to pay £900,000 over withdrawal delays and other failures
The Gambling Commission said on 21 October 2026 that L & L Europe Limited will pay £900,000 as part of a regulatory settlement covering unfair withdrawal terms and anti-money laundering and social responsibility failings.
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The Gambling Commission said on 21 October 2026 that L & L Europe Limited, which runs seven websites including allbritishcasino.com, casinocasino.com and hypercasino.com, is to pay £900,000 following a regulatory settlement.
The Commission said its investigation found the operator had unnecessarily delayed consumer withdrawals. It said L & L Europe used a term and condition stating customers could only request one withdrawal at a time and could not request another until the first had been authorised, which the Commission said was unfair under the Consumer Rights Act 2015. The Commission also said the firm manually reviewed every fifth or tenth withdrawal for some customers, requiring additional information before processing, which it said breached its requirement that operators must not seek extra information at withdrawal if it could reasonably have been requested earlier.
The Commission said its investigation also uncovered anti-money laundering failings, including controls that were largely based on financial thresholds and sampling rather than risk factors and customer risk profiles. It said the operator had not followed its own customer due diligence procedures, including failing to consider risks posed by newly opened bank accounts or funds not evidenced as coming from employment, business income or savings.
On social responsibility, the Commission said safer gambling alerts flagging potential harm, such as time spent gambling or failed deposits, were activated on some websites but not across the operator’s entire suite of sites. It said the operator also had no process to evaluate the effectiveness of its overall approach to customer interaction.
Sue Young, the Commission’s Executive Director of Operations, said: “A basic expectation is that when you have winnings you can withdraw those swiftly without hinderance from unfair terms and conditions or the operator failing to carry out checks at an earlier stage. That is essential to consumer trust.”
The Commission said it has also published a public statement about L & L Europe Limited.